Browse F.A.Q. Topics
- Beauty Questions1
- Colour Options1
- Delivery questions1
- General Questions1
- Payment Questions2
- Trade Questions3
Is it possible to speak to someone about skin care and get advice on the best product to use?We offer this facility on our Ask the Expert page. Simply fill in your details and questions and our National Training Manager, Karen, will contact you by email.
Does the BB Cream come in any other colour?Our Dr Renaud BB cream comes in 2 shades. Natural and Golden, both are subtle and blend easily onto the skin.
How long will my products take to reach me?All post is sent out second class Royal Mail. This type of mail is received no later than the 3rd working day from when it was dispatched. We will send you an email when your order has been processed and dispatched to the Royal Mail.
How can I keep up to date with the latest news and product information?For the latest news and up to the minute information follow us on our Facebook page or Twitter page. On these you will find regular news, updates, special offers, product focuses and more. Have you signed up to our newsletter? This goes out by email on the 1st of each month and is packed full of information. If you would like to receive this please sign up here…. We also run a blog on this website which also lays focus on the latest products and trend. View it here.
Is there a minimum order?We do not operate a minimum order policy. Each order carries a £3.50 postage and package charge.
Do you accept paypal?Yes we do take payment by Paypal. Paypal will charge your account for payment upon receipt of the order.
How can I keep up to date with industry news?We have created an area on our website specifically for our salons and business partners. You will find regular news, updates, special offers, product focuses and details of coverage in trade media in this area. For day to day updates and tips follow us on our professional Facebook group page or Twitter. Check you are receiving your trade newsletter. This goes out by email on the 1st of each month and is packed full of information. If you would like to receive this please sign up here. We also run a blog on this website which also lays focus on the latest products and trend. View it here.
Do you offer training?Yes we currently offer training at 3 locations, Buckingham, Cheltenham and Edinburgh. Training takes place on most Mondays throughout the year. Training is available free of charge with the purchase of kits. For further details please email: firstname.lastname@example.org
Is there a trade minimum order?We do not operate a minimum order policy. We welcome you to start your account with the products you feel best suit your salon and retail style. Kits are available to help if you prefer to purchase this way. With initial trade orders we send an introductory pack of samples, brochures and bags. These are supplied free of charge. Both Dr Renaud and Kleraderm are very much a “touch and feel” product.