Skin Evolution-UK Ltd maintains full ownership of the products until full payment has been obtained.
It is possible to cancel your order if it has not been sent. Contact us and we will be happy to help you. If your order has been sent, you will be required to return the products in order to receive a refund. Postage and Package costs will not be refunded. It is not possible to change your order once it has been submitted. Changes include the size or colour of a product, removing an item, changing the delivery address or payment method. All packages are sent via Parcel Force from our warehouse in Buckingham. Your order will be sent within 1-3 working days once placed.
Normal delivery time from the package has left our warehouse is:
- 1 – 2 working days to the United Kingdom
- 3 – 5 working days to Europe
- 6 – 10 working days to the remaining destinations
If no one is at the address when our courier makes the delivery, a note will be left. A second delivery attempt will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us. If you receive a courier note, please contact them directly to re-schedule delivery or amend details.
You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that it is not possible to make a delivery to a PO Box.
The postage cost depends on your delivery address.
How much is the postage cost?
We ship worldwide, and the postage cost depends on your delivery address and your purchase amount. Find your delivery zone below and see the postage charges – as well as your carriage free limit.
Freight Charges: EUR 15 / USD 20 / GBP 13
Free delivery over: EUR 135 / USD 175 / GBP 115
Rest of the world
Freight Charges: EUR 30 / USD 40 / GBP 25
Free delivery over: EUR 200 / USD 265 / GBP 170
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us an email, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 7 days of receipt for a refund.
On receipt of the product, we will refund the value of the purchased the product, postage and package will not be refunded.
All products must be returned in their original packaging with all enclosed documentation and the packaging and product cannot be broken or in any other way damaged. If damage has occurred it will not be possible to issue a refund.
You are responsible for the cost of postage and package to return the goods. The goods remain your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.
You always have a 24 months warranty period if something is wrong with the product. Your claim should be send to us as soon as possible.If your claim is justified we will refund your reasonable postage expenses.
How to return a product
When you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your postage costs if we have to reimburse them.
Please enclose a return form with the returned products. You can download the return form here.
Skin Evolution-UK Ltd
23 West Street
It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.